Help & Support

Okbuzz FAQ — all your answers in one place

Find answers here to any question about your okbuzz experience—from account setup to betting.

Frequently Asked Questions

Click the questions below to see answers

Why is KYC Needed?

KYC (Know Your Customer) verification is part of international financial regulations. It confirms you're a real person and keeps your account secure. It's required for large withdrawals.

Required documents
  • Personal ID: National ID Card (NID), Passport, or Driver's License — any one of these.
  • Proof of Address: Utility bill (electricity or water), bank statement, or government document showing your name and address.
  • Selfie Photo: A selfie holding your ID document.
KYC Verification Steps
  1. Log in to okbuzz and go to "Account Settings".
  2. Find the "KYC Verification" option and click it.
  3. Confirm your personal information (name, date of birth, address) — these may already be in your account.
  4. Upload a clear photo of your ID document (both front and back).
  5. Upload a proof of address document.
  6. Upload a selfie showing you holding your ID.
  7. Click the "Submit" button.
How long does verification take?

Usually okbuzz verifies your documents within 24 hours and notifies you. During busy times, it may take up to 48 hours. If there's an issue, okbuzz will email you explaining what's wrong and how to fix it.

Important Tips
  • All documents must be clear and legible — blurry images may be rejected.
  • The document information must match exactly what's on your okbuzz account.
  • Your face must be clearly visible in the selfie, and your ID must be clearly legible.
  • If using a passport, upload both the information page and photo page.

Note: Once KYC is verified, you can withdraw larger amounts and unlock more features. If verification is rejected, contact support — they'll help resolve it.

Why use these tools?

Responsible gaming means keeping your betting in control. okbuzz believes betting should be fun, but safe and disciplined. These tools help you stay on track.

1. Setting a Deposit Limit
  1. Log in and go to "Account Settings" → "Responsible Gambling".
  2. Look for "Deposit Limit"—you can set daily, weekly, or monthly limits.
  3. Example: If you don't want to spend more than 5,000 BDT per month, set your "Monthly Deposit Limit" to 5,000 BDT.
  4. Once a limit is set, you won't be able to deposit more than 5,000 BDT in that month—the system will block it.
  5. You can lower limits immediately, but must wait 7 days to increase them (for security).
2. Set a session time limit
  1. You'll find "Session Time Limit" in the same "Responsible Gambling" section.
  2. You can set it to 30 minutes, 1 hour, 2 hours, or longer.
  3. When that time ends, okbuzz will automatically log you out and ask you to take a break.
  4. This protects you from unplanned long gaming sessions.
3. Setting a Loss Limit
  1. If you set a "Loss Limit", you won't be able to place bets if you lose that amount.
  2. Example: If you set a "Weekly Loss Limit" of 2,000 BDT and lose 2,000 BDT in a week, you can't place new bets.
  3. It prevents further losses.
4. Self-Exclusion

If you feel you're losing control, use "Self-Exclusion." It closes your account completely (from 7 days to permanently). During this time, you won't be able to play in any way—security measures ensure your account stays locked.

5. Reality Check

You can set okbuzz to send you reminders hourly or at intervals. These reminders show how long you've been playing and how much you've spent. This helps you see the real picture.

Remember: These tools are for you, by you. You can turn them on or off whenever you want. The goal is to keep your betting experience fun and safe.

What is Live Casino?

Live Casino is an online platform where you play with real dealers in real-time. It's like a physical casino, but from your home. okbuzz's Live Casino runs on cutting-edge technology with professional dealers.

What games can I play?
  • Blackjack: Play against the dealer and try to get close to 21.
  • Roulette: Bet on a spinning wheel - red or black, numbers or other patterns.
  • Baccarat: Predict who wins — the dealer or the player.
  • Craps: Dice games—bet on different outcomes.
  • Poker Variants: Three Card Poker, Caribbean Stud, and more.
  • Sic Bo: Bet on three dice and predict the combination.
Steps to Play Live Casino
  1. Log into okbuzz and deposit at least 500 BDT.
  2. Look for "Live Casino" or "Live Games" in the menu — click to enter.
  3. You'll see various games and tables - each has minimum and maximum bet amounts.
  4. Choose the game you want to play and click it.
  5. The game window will open - you'll see the live dealer, tables, and other players.
  6. Place your bet (like placing chips) and wait for the game to start.
  7. See results directly and get your win or loss instantly.
Tips for playing Live Casino
  • Start with small bets until you understand the game rules.
  • Read each game's rules carefully — they can vary.
  • Chat with dealers — they're usually friendly and helpful.
  • Set a budget and stick to it—live games can be fast and exciting.
  • Never chase losses with revenge bets.
Customer Service & Support

For any Live Casino issues, access okbuzz chat support. They typically respond within 1–2 minutes. Contact them for account problems, payment issues, or game questions.

Important: Live Casino games are fun but risky. Only play with money you can afford to lose. Play responsibly and enjoy.

What are odds?

Odds measure the likelihood of an event and calculate how much you'll win based on your stake. Higher odds mean the event is less likely to happen (but you win more if it does).

Okbuzz odds format

Okbuzz displays odds in three formats:

1. Decimal format - most common

Examples: 1.50, 2.00, 3.50

The easiest way to understand this. The lower the number, the higher the probability of the event happening.

  • Bangladesh vs. Pakistan cricket match—Bangladesh odds 1.50
    Meaning: If you bet 100 BDT on Bangladesh to win, you receive 100 × 1.50 = 150 BDT (profit 50 BDT).
  • Pakistan odds 2.50
    Meaning: If you bet 100 BDT and Pakistan wins, you get 100 × 2.50 = 250 BDT (profit of 150 BDT).
  • Draw odds 3.50
    Meaning: If the match is a draw, you receive 100 × 3.50 = 350 BDT.
2. Fractional format - British style

Example: 1/2, 3/1, 5/2

  • 1/2 odds Meaning: If you bet 2 BDT, you can win 1 BDT (total return 3 BDT). Or bet 100 BDT and win 50 BDT (total 150 BDT).
  • 3/1 odds Meaning: If you bet 1 BDT, you can win 3 BDT (total return 4 BDT). Or bet 100 BDT and win 300 BDT (total 400 BDT).
3. American (Moneyline) format

Example: -150, +200

  • Negative Odds (-150) This means it's a favorite (higher chance to win). -150 means you need to bet 150 BDT to win 100 BDT.
  • Positive Odds (+200) This means it's an underdog (lower chance to win). +200 means if you bet 100 BDT, you can win 200 BDT.
How do odds change on okbuzz?

Odds on live matches change constantly. If more people bet one way, those odds drop (less profit) and the other side rises. This is how bookmakers manage risk.

Tips for understanding odds
  • In decimal format, odds never go below 1.00. Odds of 1.00 mean a certain outcome (no profit).
  • The more you bet, the more you can win—but the risk of losing also increases.
  • Early in the match, odds are most volatile — bet early for the best prices.
  • Lower odds attract more bettors because they're more likely to win - but the profit is smaller.

Example calculation: If you bet 500 BDT at odds of 2.50 and win, your return will be: 500 × 2.50 = 1,250 BDT. Of this, 500 BDT is your original bet and 750 BDT is your profit.

Information needed to open an account

Creating an account on okbuzz is easy and quick—usually just 5–10 minutes. You'll need:

Required information
  • Full Name: Write it exactly as it appears in your ID. Changing your name later could cause problems during KYC verification.
  • Email Address: An active email you check regularly. okbuzz will use it to contact you and send notifications.
  • Mobile Number: An active Bangladesh mobile number. OTPs and verification codes will be sent here.
  • Username: You'll use this to log in. It must be 4–16 characters (letters and numbers only, no spaces).
  • Password: Create a strong password with uppercase, lowercase, and numbers. At least 8 characters.
  • Date of birth: Your actual date of birth (DD/MM/YYYY format). This confirms you're over 18.
  • Select Country: Where you currently live or your citizenship location.
  • Currency selection: Choose whether to use Bangladeshi Taka (BDT) or Indian Rupees (INR).
Registration process step by step
  1. Go to okbuzz.net and click the "Sign Up" button.
  2. Fill in all information correctly above - especially name, email, and phone number.
  3. Check the "Terms & Conditions" box and also check the "Responsible Gaming" box.
  4. Click the "Register" button.
  5. You'll receive a verification link in your email — click it (or enter the code if one is sent).
  6. You'll receive an OTP on your mobile—enter it.
  7. Success! Your account has been created and you can log in now.
What to Do After Opening an Account?
  • Complete your profile before placing your first bet — more details mean higher betting limits.
  • Complete KYC verification as soon as possible — it's free and lets you make larger withdrawals later.
  • Enable Two-Factor Authentication (2FA) for extra security.
  • Set up "Responsible Gaming" tools before your first deposit—they help you stay in control of your budget.
Common issues when opening an account
  • "This email is already in use": This email already has an account. Use a different email or log in to your existing account.
  • "Email verification link isn't working:" Check your spam folder. If not there, click "Resend."
  • "OTP code is incorrect:" OTPs typically expire after 10 minutes. Enter it promptly. If there's an issue, request a new OTP.
  • "You are under 18:" okbuzz is for 18+ users only. Provide your correct date of birth.

Note: Once your account is created, you cannot change your name and date of birth (for security reasons). So provide correct information from the start.

Overall Betting Limit
  • Minimum Bet: 10 BDT (on most markets)
  • Maximum bet: Up to 1,00,000 BDT (non-VIP users); higher for VIP members
Betting limits across categories
  • Sports Betting (cricket, football, etc.): Minimum 10 BDT, maximum typically 50,000 BDT per bet.
  • Live Betting: Depends on the betting option. Minimum 10 BDT; some high-odds markets may have lower maximums.
  • Live Casino: Minimum 20 BDT, maximum depends on the game (typically 10,000 - 1,00,000 BDT).
  • Slot machines and virtual games: Minimum 5 BDT, maximum 10,000 BDT.
  • Lottery: Start from a minimum of 20 BDT, up to your budget.
Higher limits for VIP users

If you're a regular okbuzz user placing large bets, you can earn VIP status. VIP members get:

  • Maximum betting limit up to 5,00,000 BDT (higher for special matches)
  • Personal Account Manager
  • Priority customer support
  • Special bonuses and rewards
Why are betting limits different?
  • Higher Odds with Lower Limits: If a particular outcome has very high odds (like 10.00+), the bookmaker may lower the maximum limit to reduce risk.
  • Higher limits on popular matches: Major matches (like India vs Pakistan cricket) typically have higher limits.
  • Account Age: New accounts may have lower limits for the first few days (for security).
  • Your history: If your betting history is good, your limits may increase automatically.
Increase or decrease betting limits
  • Lowering Your Limit: You can lower your betting limit anytime (part of responsible gaming). It takes effect immediately.
  • Increasing your limit: Contact okbuzz support to increase your limit. They'll review your account and approve it. This may take a few hours.
What happens if I exceed my limit?

If you try to bet above your maximum limit, okbuzz won't accept it — you'll see an error message. This protects both you and okbuzz.

Remember on every bet: Only bet what you can afford to lose. Betting should be fun, not a source of worry.

Getting Live Scores and Information

Find complete live game information and real-time scores on okbuzz. Discover where to find everything.

1. Live scorecard and updates
  • Okbuzz's homepage has a "Live Now" or "Live Matches" section where you can see all ongoing matches.
  • Click any match to see the full scorecard, player stats, and live updates.
  • Scores update every second — when runs are scored, wickets fall, or anything significant happens.
2. Text-Based Live Commentary

Okbuzz provides detailed text commentary for every ball and game. It captures every moment of the action.

  • In cricket: every ball, run, wicket, and declaration is described in the live commentary.
  • In football: every goal, card, and substitution is updated.
  • Other sports: All relevant events update in real-time.
3. Statistics & Information
  • Player Information: View each player's statistics, records, and current form.
  • Team Statistics: Head-to-head records, previous match results, and more.
  • Seasonal Information: Overall performance of players and teams.
4. Video Highlights (where available)

Okbuzz offers live video streaming on select matches. This may be available to premium users or for specific matches.

  • Major matches: big tournaments and finals may have live video streaming.
  • On mobile app: mobile users can see both live video and scores.
5. Notifications & Alerts
  • You can set alerts for your favorite teams or matches.
  • You'll receive notifications when important events happen—goals, wickets, or match starts and ends.
  • Works on both mobile app and web.
6. Live Odds & Betting Options

Along with live scores, okbuzz lets you bet in real-time. As scores change, odds adjust instantly.

  • For example in cricket, if the batting team is performing well, their winning odds decrease.
  • In football, when a goal is scored, the odds for the scoring team increase or decrease.
How to find live matches
  1. Log in to okbuzz.
  2. Look for "Betting" or "Live" sections on the homepage or menu.
  3. All live matches will be listed there, with the latest first.
  4. Click the match you want to watch and you'll see the live scorecard and betting options.
Benefits of the Live Score feature
  • No delays—instant updates.
  • Trusted information - from official sources.
  • Free - just log in to your okbuzz account.
  • Mobile-optimized—access from any device.

Tip: When you bet while watching live scores, you're making decisions based on real-time information—this leads to better betting choices.

Learn More About okbuzz

What we offer

World-Class Platform

Okbuzz operates to international standards. Security and reliability are our top priorities.

Competitive Odds

We offer the best odds in the market. Get the highest payouts on every bet.

Multiple payment options

Deposit and withdraw easily through bKash, Nagad, Rocket, or bank transfer.

24/7 Customer Support

Our team is always ready to help in Bengali if you have any questions or issues.

Massive bonuses and offers

Regular promotions, cashback, and referral rewards boost your winnings.

Maximum security

Bank-level encryption and security keep your data safe.

Join okbuzz today

Got answers to your questions? Ready to get started now. Create a free account and get a 1,000 BDT bonus.

Create a New Account
বাংলা